DELIVERY AND RETURNS

Return, Exchange & Refund Policy

Thank you for choosing our brand. Customer satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. However, if you experience any issues with your order, please review our Return, Exchange, and Refund Policy below.

1. Cash on Delivery (COD) Orders

  • Customers who refuse or reject a Cash on Delivery (COD) order without a valid reason may be restricted from placing future COD orders.

  • Such customers may be required to use prepaid payment methods for future purchases.

2. Sale & Clearance Items

  • Products purchased during sales, promotions, or clearance events are not eligible for returns, refunds, or exchanges.

3. Exchange Process

  • For exchange requests, customers are responsible for shipping the product back to us and sharing the shipment tracking details.

  • Once the returned product is received and approved after inspection, the replacement product will be shipped by the company.

4. Order Cancellation

  • Orders may be cancelled after placement, subject to processing status.

  • Any approved cancellation refund will be issued only in the form of store credit.

5. Size Exchange Policy

  • Exchange requests for sizing issues will only be accepted if the requested size is available in stock.

  • If the required size is unavailable, the exchange request may be declined.

  • Customers are advised to carefully review the size chart before placing an order.

6. Store Credit Refunds

  • All eligible refunds, except in cases involving manufacturing defects or damaged products, will be issued as store credit.

  • Store credits will be processed within 48 hours of receiving and inspecting the returned product.

  • Store credits may be issued through the customer's wallet account or as a coupon code.

7. Damaged or Defective Products

  • We gladly accept returns for products that have manufacturing defects or are damaged during transit.

  • Customers must notify our customer support team within 3 days of receiving the order.

  • Upon receipt and inspection of the returned item, we will arrange a replacement.

  • If the same product is unavailable, a refund will be processed to the original payment source within 3 working days after inspection. The refund may take an additional 3 working days to reflect in your account, depending on your payment provider.

8. Exchange Timeline

  • Approved exchanges will be processed and dispatched within 7–10 working days after the returned product is received and inspected.

9. Sizing Issues

  • Returns for sizing concerns will only be accepted in cases of significant sizing discrepancies from the measurements stated on our size chart.

  • Customers must report such issues within 3 days of delivery.

10. Return Conditions

To qualify for a return or exchange:

  • The item must be unused, unworn, unwashed, and unaltered.

  • All original tags must remain attached.

  • The product must be returned in its original packaging.

  • An unboxing video showing the package being opened must be provided.

  • All original packaging materials and tags must be included.

11. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for:

  • Products that have been worn, washed, or altered.

  • Items marked as "Final Sale" or "Non-Returnable."

12. How to Initiate a Return

To initiate a return or exchange request, please contact our customer support team within 3 days of receiving your order:

Customer Support: +91 8284894249

Our team will provide instructions for the return process. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, incorrect item, or transit damage.

If there is any delay in communication from the customer's side, we will review the circumstances and make reasonable efforts to consider the return request.

13. Refund Processing

  • Once the returned product is received and passes inspection, eligible refunds in the form of store credit will be issued within 5 business days.

  • Refunds to the original payment method will only be processed in cases involving defective, damaged, or incorrect products where a replacement cannot be provided.

14. Contact Us

If you have any questions or concerns regarding your order, please contact our customer support team. We are always happy to assist you and ensure the best possible shopping experience.

15. Order Processing & Shipping

  • All orders are processed and dispatched within 24–48 hours of successful order placement and payment confirmation.

  • Once dispatched, customers will receive shipment tracking details via the registered contact information.

  • Delivery timelines may vary depending on the destination, courier service availability, public holidays, weather conditions, or other unforeseen circumstances.

  • While we strive to dispatch all orders within the stated timeframe, delays caused by courier partners or circumstances beyond our control shall not make the order eligible for cancellation, refund, or compensation.